- #Nextiva support hours pro#
- #Nextiva support hours software#
- #Nextiva support hours professional#
- #Nextiva support hours download#
- #Nextiva support hours free#
It's important to us as we still need a customized set up but don't have the budget for a huge implementation.
The Nextiva set up works very well for us as we're able to get a service level that we didn't think was possible for a business of our size. We first made the move to their VoIP service and had such a great experience we have since started using many of their other products, including email marketing, cloud storage and a few others. Pros: We work with Nextiva for a number of their products.
#Nextiva support hours software#
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.
#Nextiva support hours download#
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. Sometimes call forwarding works.Sometimes. Yes, it's a separate deal, and it's super buggy! When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform. Cannot miss mentioning their "customer care" group is just rude.
#Nextiva support hours pro#
The Enterprise plan is also equipped with the Pro plan's features.Cons: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. The Enterprise plan is packed with standard and advanced features like call recording, voicemail to text delivery, and voice analytics.
#Nextiva support hours professional#
The Pro plan includes all of the Basic plan's features, as well as text messaging, access to the Nextiva app, unlimited conference calls, and a professional recorded greeting.
#Nextiva support hours free#
The Basic plan is best suited for small businesses that require basic VoIP phone features, including unlimited calling, free number porting and local or toll free number, auto attendant, and free online faxing, among other features.
All plans are limited to 100 users, and are available on a month-to-month or contract basis. The Nextiva small business VoIP plan comes in three variations: Basic, Pro, and Enterprise. Nextiva promises reliable and scalable network, with 99.999% uptime, 24/7. Nextiva's business VoIP plans includes both standard and top of the line phone system features, such as call recording, free online faxing, hold music, and much more. With the Nextiva business VoIP phone system, you have access to a host of standard features including unlimited calling, auto attendant, text messaging, and hold music, among other features. Read our article on the best business VoIP providers for a more detailed comparison between Nextiva, RingCentral, and. But, the overwhelming majority of users were impressed with the quality of network service and customer service and technical teams. A handful of reviews noted personal issues with the company, including poor customer support and poor call recording function. On Trustpilot, Nextiva received an average star rating of 4.8 out of 769 user reviews. However, we found several reviews that mentioned the long and complicated onboarding process. Reputation:Ĭustomers of Nextiva have highlighted Nextiva's excellent customer service and ease of use. Users can expect to pay $140.00 per month for just four employees, an entire $60.00 more expensive than RingCentral. Nextiva is more expensive than its closest competitors. Nextiva also offers a Communication Suite that combines the power of VoIP phone systems and CRM.
Highlights:įor a higher price, you receive reliable network strength and top of the line features, such as real-time data, customer survey builder, call pop, call forwarding, unlimited calling, and much more. If you manage large call volumes, then Nextiva's Contact Center plan is the ideal choice, offering comprehensive enterprise services and CRM integration. However, Nextiva is equipped with many powerful features, making it the best fit for large-sized businesses. Ideal for businesses of all sizes, Nextiva's plans are specifically designed to scale your business and improve team communication.Ĭompared to competitors like and RingCentral, Nextiva is the more expensive option, with plans starting at $35.00 per month per user. Nextiva is a reliable VoIP provider with feature-rich plans and excellent network uptime.